Privacy Policy

At Fertility Solutions Center Cancun, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect different types of personal and non-personal information, including:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Medical history and fertility-related information
  • Billing and payment details

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the website

We may also collect information through cookies and similar technologies to improve your browsing experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide fertility and medical services
  • To schedule consultations and appointments
  • To communicate with you regarding inquiries or treatments
  • To process payments and billing
  • To improve our website and services
  • To send updates, offers, or relevant healthcare information (only with your consent)

3. Sharing of Information

We do not sell your personal information. However, we may share your information with:

  • Medical professionals and staff involved in your treatment
  • Trusted third-party service providers (payment processing, hosting, analytics)
  • Legal authorities if required by law or to protect our rights

All third parties are required to maintain confidentiality and protect your data.

4. Medical Confidentiality

As a healthcare provider, we treat your medical and personal information with the highest level of confidentiality. Your data is only accessed by authorized personnel involved in your care.

5. Cookies and Tracking Technologies

We use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Understand user behavior

You can choose to disable cookies through your browser settings, though some features may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or updates
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal and medical information only as long as necessary:

  • To provide services
  • To comply with legal and regulatory requirements
  • To resolve disputes and enforce agreements

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Fertility Solutions Center Cancun
Email: contact@fertilitysolutionscenter.com
Phone: +52 998 1392887
Location: Cancun, Quintana Roo, Mexico